ducatislotPrivacy Policy

When you register an account or place a bet on ducatislot, we collect information to verify your identity and process your transactions. This page describes what we collect when you use ducatislot and how we keep that data protected.

We take your privacy seriously. Our approach is straightforward: we collect only what we need to operate our platform and comply with local law. We do not sell your data to marketers. We do not share your betting history with third parties unless a court order requires it. This policy explains what data flows through ducatislot, where it sits, who can access it, and what rights you have.

If you have questions about how we handle your information, our support team — available in Indonesian, English, Mandarin, and Thai — can walk you through the details or help you request access to your personal data.

What we collect and why

We collect your name, date of birth, phone number, and email address when you open a ducatislot account. We require a government-issued ID (passport, KTP, or driver's license) and proof of address — typically a utility bill or bank statement. We store photographs of these documents and confirm they match your registered details.

When you deposit and withdraw, we record the payment method, amount, date, and time. If you use DANA, e-wallet, mobile banking, local payment, or online payment, our payment processor logs the transaction on their servers and returns a confirmation to us. Bank transfers (e-wallet, mobile banking, local payment, online payment) are handled similarly — your bank records the transfer, and we see only the confirmation and your account credit.

We also collect your play history — which games you accessed, bet amounts, session start and end times, and game outcomes. We track your IP address and device type to flag unusual login patterns. If you contact our support team, we record the conversation and any documents you provide to resolve your issue.

How we use your data

We use your identity data to verify you are of legal age and entitled to open an account under local law. We check your name and ID against lists maintained by gaming regulators. We use your contact information to send account notifications (new withdrawal, bonus expiry, policy updates) and to respond when you contact support.

We analyse your play history and betting patterns to prevent fraud and money laundering. If we see unusual activity — a large deposit followed immediately by multiple withdrawals, or repeated bets from different geographic regions — we may freeze your account temporarily and ask for clarification. We also use aggregated, anonymized play data to understand game popularity and improve our platform.

Who has access to your data

Your data sits on our servers, which are hosted by a third-party cloud provider located outside Indonesia. Your identity documents are encrypted in transit and at rest. Only our compliance team and fraud-investigation team can view your ID photographs and address verification. Our customer-support staff can see your account details and betting history to assist with inquiries.

We work with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank) to complete transactions. These companies have access to your name, phone number, and transaction amounts. We require them to protect your data under confidentiality agreements. We do not share your betting history or game choices with them.

If a court issues a subpoena or gaming regulator requests your records, we may disclose your data to comply with law. We will notify you of such disclosure unless law prohibits it. We will not disclose your data to insurers, marketers, or other third parties without your written consent.

Your rights on ducatislot

You have the right to request a copy of all personal data we hold about you. Contact our support team with your request, and we will compile and send you a file within 14 business days. You can request that we delete your identity documents after your account is closed, though we may retain transaction records for regulatory compliance.

You have the right to correct inaccurate information. If your address or phone number has changed, update it in your account settings. If you believe we hold incorrect identity data, contact support with evidence of the correct information.

Cookies and tracking

We use cookies to recognize you when you return to ducatislot and to remember your game preferences. We do not use cookies to track you across unrelated websites. Third-party analytics tools (such as traffic counters) may place cookies to measure page performance and user flow. These cookies are subject to the privacy policies of the third-party providers, not ours.

Data retention and deletion

We retain your account data as long as your account is active. If you close your account, we mark your data as inactive but retain transaction records, identity documents, and complaint history for 5 years to comply with gaming regulations. After 5 years, we delete or anonymize your personal identifiers. Account recovery requests must be made within 2 years of closure.

We update this privacy policy from time to time to reflect changes in law or our practices. We will notify you by email if changes materially affect your rights. Continued use of ducatislot after notification means you accept the updated policy.

This policy is governed by the law of the jurisdiction where ducatislot is licensed. Our commitment is clear: we collect only the data we need, we protect it rigorously, and we give you control over your information. If you do not agree with our practices, you may close your account and request deletion of your non-regulatory data.